Time On Desk Report

The Time on Desk report calculates the average amount of time from lead creation to closure for each individual on your team.

To find the Time on Desk report, select Reports. Click the All Reports tab, then Statistics, and then click Time on Desk.

When you open the report, it shows a list of all Attorneys, Average time all cases were open from created to closed, and Case Types with average time that specific case type was open from created to closed.