As a result of recent regulation changes, each account sending SMS messages through Lead Docket must register their use case. Businesses that do not register will be subject to increased message filtering starting December 1, 2022, which could affect message deliverability.
In early 2021, phone carriers rolled out regulations for messages that are sent from an application to personal cell phones using 10-digit numbers (A2P 10DLC). These regulations are designed to make it easier for businesses to connect with their customers while countering spam over SMS and MMS.
This year, Lead Docket’s SMS provider will no longer support the original registration method. Therefore, companies must re-register with their business details.
What This Means for You
As part of these regulations, accounts sending SMS messages through the Lead Docket application will need to register for continued SMS services. If a business does not register and continues messaging through Lead Docket, it is likely that they will experience disruption of service. Your messages could be marked as spam or may not be delivered.
Once you have registered your Lead Docket account, you will be able to utilize up to 50 phone numbers and send up to 4,000 messages per day without increased message filtering or failures. If you exceed the number of messages, you will begin experiencing delivery failures.
Note: If you would like to utilize additional phone numbers or send more messages, reach out to your Account Manager to learn more about your options.
How to Register
All businesses using SMS functionality through Lead Docket can begin registration by filling out the form in Lead Docket. Admin users can access the registration form at the top of the Intake Dashboard. To open the form, click Register Now.
Fill out the registration form. Once filled, click Register.
Avoid Registration Delays
If the a mistake is made anywhere in the registration process, the registration will fail, and you will need to start from the beginning, increasing the time it takes. Before you submit the registration, ensure the following:
- any forms where a user is opting in to receive messaging contain a disclaimer including the ability to opt-out
- your business EIN is valid
- your legal business name is not abbreviated in any way and appears exactly as it is filed with the IRS (US) or the equivalent tax authority in other countries. You can use this service [link https://www.hipaaspace.com/ein/ein_verification/] to look up your business details.
- your address does not contain any typos
- your website URL is correct and up-to-date