Unread Messages are any unread SMS text messages or Emails sent to you from leads that are assigned to you.
These messages can be found on the left side of the Intake Dashboard (ONLY if you have Unread Messages).
Clicking a specific Unread Message will open the lead who sent the message, and will automatically open the messages section of the lead.
This makes it easy to see all messages sent and received between you and the lead. You may also send and receive text messages and emails from this screen.